My account

Getting started with your setup

4 articles

  • Setup your account

    In this article: Setup your account and contact information Subscribe to system notifications Add, edit or delete custom fields Enter default links for your social networks icons Setup other display options…

  • Invite users

    Learn more about the different types of users available and how to invite new users to join your account.

  • Remove the Cyberimpact logo from its pages and mailings

    To remove the Cyberimpact logo from your landing pages and mailings, you must have the Pro plan. You can remove the Cyberimpact logo by turning off the switch located in one of the three places below.…

  • IP Addresses Used by Cyberimpact

    The IP addresses we use to send emails can help you properly configure your spam filters, whitelists, or firewalls. If you manage a mail server, this ensures that emails sent through Cyberimpact are correctly delivered.

Mailing settings

12 articles

  • Remove the Cyberimpact logo from its pages and mailings

    To remove the Cyberimpact logo from your landing pages and mailings, you must have the Pro plan. You can remove the Cyberimpact logo by turning off the switch located in one of the three places below.…

  • Changes at Gmail and Yahoo starting from February 1st, 2024

    Major changes will take effect in February 2024 regarding the sending of emails to recipients with email addresses hosted by Gmail or Yahoo (AOL). Read our article to find out how to prepare.

  • How to authenticate your emails

    In order to send emails from your domain name, you must first authenticate it in our platform. Learn how in this article.

  • How to setup DMARC authentication

    Set up DMARC authentication for your sending domain to protect it against spoofing. Learn how in this article.

  • What is SPF, DKIM, and DMARC authentication?

    Implementing SPF, DKIM and DMARC authentication on email domains is crucial to protecting your brand and preventing your recipients from phishing attempts. Demystify these three authentication methods by reading our article.

  • Setup your account

    In this article: Setup your account and contact information Subscribe to system notifications Add, edit or delete custom fields Enter default links for your social networks icons Setup other display options…

  • Manage sender addresses

    In this article: What is a sender address? What addresses can I use as a sender address? Why is my address not recommended? How to add sender addresses How to set up a default sender address Personalize…

  • Personalize your email footer

    Learn how to change the style, appearance and content of the your mailings.

  • How does the unsubscribe link works

    In this article: How to add an unsubscription link to my mailings? How does the unsubscription from sent emails work? Where can I see the list of my unsubscribed contacts? Why did my recipients unsubscribed?…

  • About spam complaints and "Report an abuse" link

    Learn more about the "Report abuse" link, emails marked as spam, feedback loops and spam rate.

  • Customize email confirmations

    In this article: Can I customize the confirmation emails for subscriptions and unsubscriptions? Where can I customize the confirmation emails? How to add your logo to the confirmation emails Customize…

  • Set up the different account addresses

    In this article: Account email address The email address used in the coordinates in the footer of your mailings Return address for your mailings Email address for subscription alert Set up the different…

Login and security

4 articles

  • Change your password

    Password Modification In the “User” menu at the top right of the screen, click “Password”. To change your password simply enter your new password in the available field and then confirm it in the second…

  • Edit your profile

    Learn how to edit your profile, such as your username, password or general information.

  • Multi-account access

    If you manage multiple accounts or collaborate with other users across different accounts, it can be useful to transfer templates and automated marketing scenarios from one account to another.

  • Two-factor authentication (2FA)

    Add an extra layer of security to your account by using two-factor authentication.

Users and permissions

5 articles

  • Multi-account access

    If you manage multiple accounts or collaborate with other users across different accounts, it can be useful to transfer templates and automated marketing scenarios from one account to another.

  • Invite users

    Learn more about the different types of users available and how to invite new users to join your account.

  • Edit or delete users

    Learn how to manage users and their permissions.

  • Edit user type and permissions

    Find out which type of user has access to which permissions and how to customize them.

  • Edit your profile

    Learn how to edit your profile, such as your username, password or general information.

Billing

7 articles

  • Our plans

    In this article: How our plans work Is it possible to use Cyberimpact for free? Where can I see my plan’s details, my invoices and the number of contacts for my current billing period? What happens to…

  • How to change your plan

    In this article: How to change your plan? Do I need to change my plan if I want to add contacts? How can I go back to the free plan?   How to change your plan You can change your plan whenever you want.…

  • Add or update your payment information

    In this article: Add or modify your payment information Modify your credit card information Remove your credit card Add or modify your payment information To add your payment information or update your…

  • How to go back to the free plan

    Learn how to change your plan back to Free.

  • How to access your invoices

    You can consult and download your invoices directly from your Cyberimpact account. To do so, follow these steps:  Go in the "Settings" menu and choose Invoices.   To consult an invoice, click on the invoice…

  • Free account

    In this article: How does the free account work? What to do? How does the free account work? The free account allows you to test all functionnalities of the application to see if it suits your needs.…

  • How to use the Affiliate Dashboard ?

    In this article: How do you access the Affiliate Dashboard? What exactly is in the Affiliate Dashboard? How can you share Cyberimpact with your friends and family? How do you access the Affiliate Dashboard?…