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  • How to reset an SMTP password

    ...immediately in all your applications. Update the SMTP configuration in all applications that use this user with the new password. Tips and tricks Why can't the old password be recovered? For security reasons, SMTP passwords are never stored in plain text. It is therefore impossible to display them after creation. The only option is to reset them. Multiple applications using the same SMTP user? If several of your applications use the same SMTP user, you will need to update the...

  • About background images

    Up until recently, background images in emails with Outlook 2007, 2010, 2013 and Outlook.com caused a problem. Using a special technique we can now use background images again safely with these emails. In the simplified editor, the Choose an image button easily allows you to add a background image in your email. Learn more about adding images > To remove a background image, click the X. Choose a tileable image, which will be repeated behind the content. You can use gif, jpg or...

  • Mailing statistics

    ...mailing statistics work The purpose of the Mailing performances graphic is to give you a quick visual readout of your statistics. Here's how the percentages in this graphic chart are calculated: Delivery rate This is the number of emails delivered divided by the total of emails sent x 100. Emails that are classified as technical problems or incorrect addresses, i.e. bounces, are emails that have not been delivered.   When your delivery rate drops, it is important to check the...

  • View scenario statistics

    ...scenarios tab to view the statistics for archived scenarios.   Click on the three dots icone on the right-hand side of the scenario to open the actions menu and select Statistics.   Once you access your statistics, you will find the number of journeys that have taken place in each step of the scenario. Click on this number to access the detailed statistics for a step. You’ll be able to view the number of contacts who have been through each step, their email addresses, and their total...

  • SMTP configuration: connection settings

    ...the outgoing connection settings of your application or software Connection settings Here is the information to enter in your application to establish the connection: Parameter Value SMTP Server smtp-relay.cyberimpact.com Port 587 (STARTTLS) or 465 (SMTPS) Encryption TLS required Username Automatically generated, available in your account Password Created when adding the SMTP user Any connection...

  • Retrieve groups', custom fields', contacts' or mailings' IDs

    ...of a group Get the ID or placeholder of a custom field Get the ID of a contact Get the ID of a mailing To include your groups or custom fields in your requests sent to the Cyberimpact API, you will need to specify their ID. The ID is the number associated with the group or custom field. If you want to extract information or modify a particular contact or mailing, you may also need to retrieve their ID. How to What do you want to do? Get the ID of a group Get the ID or...

  • Get the placeholder and the code of a field

    ...insert it in your messages. You will find tools in the email editor to help you integrate them in the appropriate places. Learn more> However, if you are preparing the HTML code for your template in an external tool or if you need to know the numbers (ID) of your custom fields to program a script with our API, it is possible to obtain their code by following these steps: Go to Icone Settings > Custom fields. Click the Get placeholders button. Press the Copy button to the right of the...

  • API - JSON schema error

    ...documentation: Access our API documentation here: https://api.cyberimpact.com/docs On the left menu, click on “Batches”.   Scroll down the middle part of the page to the “Add a batch” section and click on it. Scroll down the right-hand side to the section “Request – Add Members in a batch”.   Make sure that the two drop-down menus are on the values “Production” and “Raw”.   Click the button “Show JSON Schema” that appears under the “Try” button. If it doesn't appear,...

  • Code example: showing groups as checkboxes

    ...1st script in step 3. Don't forget to test your form!   Finding the ID of your groups In the main application menu, click on Groups Click on a group in the list to open its details page In the browser's address bar, you should see a number: this is his ID   Code sample <!-- 1) Add id="cyberimpact_subscribe_form" on the form tag --> <form id="cyberimpact_subscribe_form" action="https://app.cyberimpact.com/optin" method="post" accept-charset="utf-8">   <fieldset>    ...

  • Add or update contacts via Zapier (with opt-in)

    ...purchase). Please note that it is also possible to add contacts directly to your account without an opt-in. Read more > No special authorization is required. Create a Zapier account. To create a Zapier account go to https://zapier. com and follow the instructions to create your account. Choose the plan that allows you to create a zap in 2 steps. Step 1: Zap trigger setup Step 1 is to determine which event and plateform will trigger your Zap. Please note:  Some of the...