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I didn't receive my test! What should I do?
...I know, it seems like a given but as simple and easy as it seems, it is a step that is often forgotten. Make sure your email was not delivered in your spam folder or one of the Gmail tabs (Looking at you, Promotions!). If you are using Outlook.com/Hotmail look into the Others tab. Contact your network administrator. It is entirely possible that you have some security settings that prevent emails from an unfamiliar source from being delivered. We can provide, if necessary, the required...
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Add a RSS/ATOM feed to your template
...the RSS/ATOM feed block? During my mailing, the content differs from the one generated in my template...why? My mailing with my RSS feed was not sent...why? What do I need to do? What happens if I have less news in my feed or category than the number I chose in my block properties? What's the use of a RSS/ATOM feed block? You can use the RSS(Really Simple Syndication)/ATOM feed block to automatically add your most recent news or updates published on your website or blog to your...
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Import a contact list
...to proceed. Free plan limit The limit of contacts for the Free plan is 250. If you try to add more, you will be asked to choose a paid plan. Exceeding the contact level When the number of new contacts added causes your current contact level to be exceeded, a message will appear on your screen with the following details: the number of new contacts added, the new contact level reached, its monthly price and the difference to be paid. If you accept the fee, the import will...
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SMTP error codes: what they mean
...closing connection The maximum session duration (30 minutes) was reached. Your application must open a new connection to continue sending. 421 4.7.0 Too many messages per session, closing connection The maximum number of messages per session (20) was exceeded. Configure your application to open a new connection after reaching this limit. This can occur when your application uses SMTP connection pooling. The limits shown in the table above are subject to change...
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SMTP statistics
...total recipients, delivery rate, soft bounce rate, and hard bounce rate, each accompanied by the rate of change compared to the previous period of the same length An activity chart to visualize the evolution of your mailings over time (number of recipients, delivered emails, soft bounces, and hard bounces), in New or Cumulative view The list of your validated domains with their cumulative statistics: recipients sent, emails delivered, number of soft bounces and hard bounces The...
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Account protection: secure login & password policy
...security is a priority. Several measures have been put in place to protect access to your account and prevent unauthorized logins. Protection against suspicious login attempts The system detects abnormal behavior during login. When a certain number of failed attempts are detected within a short period of time, protective measures may be applied automatically, such as: Requesting a password reset Temporarily restricting access These measures help block unauthorized access while...
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How to retrieve your SMTP credentials
...users for the same domain, one per tool if needed The username is automatically generated by Cyberimpact and cannot be modified An SMTP user is linked to an exact domain. If you want to send from a subdomain (e.g., notifications.mycompany.com), you must configure that subdomain separately and create a dedicated SMTP user for it. A user linked to http://mycompany.com cannot send from notifications.mycompany.com Step by step Log in to your Cyberimpact account and click the SMTP tab...
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What is SPF, DKIM, and DMARC authentication?
...address. What is the Return-path? It is an email address generally not visible to recipients, found in email headers. It is used, among other things, for bounce management. Since the domain of the Return-path for our clients is cyberimpact.com, all emails sent through our service are authenticated with Cyberimpact's SPF. Why use SPF SPF authentication protects against identity theft by preventing the sending of fraudulent emails from unauthorized servers. This helps ensure that...
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Merge groups
For various reasons, such as wanting to clean up and reduce your list of groups, it may be desirable to merge two or more groups together. Before you start It's important to know that : You can create an unlimited number of groups in your account. You don't need to reduce your number of groups to avoid exceeding your plan. You are billed for the number of unique subscribers. Even if a contact is part of more than one group, it only counts once in your billing. If you select more...
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Restore a deleted group
...associated with this group at the time of deletion and that are still subscribers to your account will be added back to it. Contacts that have been deleted, unsubscribed or detected as an incorrect address will not be restored to the group, so the number of contacts in your group may have decreased since it was deleted. The number of contacts associated with deleted dynamic groups is not available, as this is based on search criteria. It will be recalculated when the group is restored. How...