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  • Test your template

    In this article: Before you start How to properly test your email? Additionnal information What tools are available to test your email? Before sending your final email to all of your contacts, we strongly recommend thoroughly testing your email to avoid any errors or omissions and to eliminate any typos. Once your email has been sent, it will no longer be possible to correct its content unless you send an erratum, which we prefer to avoid. Proofread carefully and test each of...

  • Problems with the confirm consent links

    You tested your template and your confirm consent links are not working. Why? First, verify if your email is a test from the "test mailing" tool or if it is a "real mailing" To differentiate a "test mailing" from a real mailing", look at the bottom of the email received. If you can see "Your email address is : __Email__" in the footer, it is a mailing test! In a "test mailing" it's normal that your confirmation links won't work since they are not associated to a member's email. It's...

  • Animated GIFS

    In this article: What is an animated GIF? How to add a GIF in a template Commun issues What is an animated GIF? An animated GIF (Graphics Interchange Format) is a file containing a series of GIF format images, displayed one after each other with a few seconds of delay, producing the effect of a small animation that runs in a loop. Animated GIFs allow you to capture the attention of your readers and increase their engagement, by adding a touch of interactivity to your email. Their...

  • Publish your subscription form on Facebook

    Add a Call to Action button on our Facebook page to let your Facebook subscribers sign up to your mailing list.   To do so:  You must already have created your subscription form. To know how to create a subscription form, click here. Open the Facebook page of your company. Note that you must have administrative rights for this page to setup the button. Under your cover picture, click on "+Add a button".   In the available options in the pop up window, select "Sign...

  • Manage sender addresses

    In this article: What is a sender address? What addresses can I use as a sender address? How to add sender addresses How to set up a default sender address Personalize the sender address for one mailing Deleting a sender address Frequently asked questions What is a sender address? The sender address is the address displayed in the From field when receiving an email. What addresses can I use as a sender address? The default sender address will automatically be the address...

  • How to prepare your images

    In this article: Accepted formats for your images Maximum weight for your images Recommended resolution Size of your images Tips for images added in text blocks Tips for images inserted in the expert template   Accepted formats for your images The following formats are accepted in the application: JPEG (in RGB): For images in Jpeg, use the RGB format over the CMYK. The CMYK format is mostly used for print and is not always supported in browsers, which can result in display...

  • Add text on an image

    Adding text on an image can be useful if you wish to use a font that is not “web safe”. To add text to an image is the only way to ensure that your contacts will be able to see the font you chose. Did you know that only a few fonts are recommended for emails? These fonts are called “web safe”. All fonts available in the application are. It’s not recommended to use another font than those available because if you try to use a font not available on the computer of the recipient of your email,...

  • Dynamic groups

    In this article: What is a dynamic group? Difference between a static and a dynamic group Why should I use dynamic groups? How to create a dynamic group Edit a dynamic group Delete a dynamic group Updating of dynamic groups What is a dynamic group? A dynamic group is a group to which contacts are automatically added when they meet a set of selection criteria specified during the group creation process. The application automatically updates dynamic groups.  Difference between a...

  • Editing blocks

    In this article Edit basic block properties Edit image properties Edit text properties Edit a mixt block including image and text Copy, Paste, Undo and Redo styles Save a block Edit basic block properties To edit the basic block properties, simply click on it. The block will be highlighted (colour border). In the side panel, the Block Properties panel allows you to specify the background colour and the desired spacing at the top and bottom of the block. Dynamic Content The...

  • How to add an email adress to your contacts and why?

    How to add an email address depending on the email client: Gmail Outlook Outlook.com Yahoo Mail In this article, you will learn how to add an email address to your contacts in most emailing software. By inviting your readers to add your sender's address to their known contacts, you make sure your email will be delivered directly to their inbox instead of their spam folder (or the Promotions tab in Gmail).  You will thereby obtain better delivery and opening statistics for the...