Getting started

  • Setup your account

    In this article: Setup your account and contact information Subscribe to system notifications Add, edit or delete custom fields Enter default links for your social networks icons Setup other display options…

  • Video tutorials

    What do you want to see: How to create your first template How to add your contacts Send your first email Create a micro survey and add it to your mailing Send automated mailings following a micro survey…

  • Free account

    In this article: How does the free account work? What to do? How does the free account work? The free account allows you to test all functionnalities of the application to see if it suits your needs.…

  • Our plans

    In this article: How our plans work Is it possible to use Cyberimpact for free? Where can I see my plan’s details, my invoices and the number of contacts for my current billing period? What happens to…

  • How to change your plan

    In this article: How to change your plan? Do I need to change my plan if I want to add contacts? How can I go back to the free plan?   How to change your plan You can change your plan whenever you want.…

  • Client access

    In this article: Starting up Forgotten password and/or username Changing your password Starting up Open a session by entering your authentication information you were given when opening your free trial…

  • Two-factor authentication (2FA)

    Add an extra layer of security to your account by using two-factor authentication.

  • Compatibility of the application

    In this article: Compatibility of the templates My software is not in the list! We strongly recommend you use one of the following browsers to create your mailings: Mozilla Firefox Google Chrome Microsoft…

  • How to go back to the free plan

    Learn how to change your plan back to Free.

  • Add or update your payment information

    In this article: Add or modify your payment information Modify your credit card information Remove your credit card Add or modify your payment information To add your payment information or update your…

  • How to close your Cyberimpact account

    Do you really wish to close your account or simply cease monthly invoice temporarily? If you planned a temporary inactive period and simply want to cease monthly invoices, we instead recommend you read…