In this article:
- How our plans work
- Monthly or annual billing
- Is it possible to use Cyberimpact for free?
- Where can I see my plan’s details, my invoices and the number of contacts for my current billing period?
- What happens to my plan if I add or delete contacts?
- Is it possible to change my plan?
- How payment works
- Annual billing renewal and cancellation
- How to go back to the free plan
How our plans work
The price of your plan is based on the type of plan you choose (Free, Basic, Plus or Pro) and on your contact plateau. You can be billed monthly or choose annual billing, for a 1-year or 2-year term, at a reduced price.
Your plan choice will depend on the features you need, your prefered delivery speed and the technical support you’re comfortable with.
You can send unlimited emails to your contacts with any of our plans.
You will always be invoiced based on your unique contacts. There’s no restriction in the number of groups you can create, allowing you to segment your contacts freely and efficiently. Even if an email address is associated with more than one group, it still counts as a unique contact and will be counted once. Contacts are cumulative during the current period.
With the Free plan, there is a limit of 250 contacts.
For Basic, Plus and Pro plans, there’s no limit to the number of contacts. However, the prices for these plans will vary, according to your contact plateau. See our plans >
You can also view the price of each plateau by clicking the See contact plateaus/prices link on the plans page of your account.
With monthly billing, your plateau is determined automatically based on your number of contacts. With annual billing, you choose your plateau using the drop-down list displayed in each plan.
Monthly or annual billing
Monthly billing: you are billed at the start of each period based on your actual number of contacts. You can change your plan at any time.
Annual billing (1 or 2 years): you pay for your entire term in a single payment and get a 10% discount for 1 year or 15% for 2 years.
- The plateau you choose is a guaranteed minimum for the entire duration of your term: it cannot decrease before renewal. You can choose a plateau higher than your current number of contacts to plan for growth.
- Your prices are protected against any rate increase until the end of your term, even if you move up to a higher plateau or plan.
- If you already have a paid plan, annual billing starts at your next billing period. If you are on the Free plan, it starts immediately.
- The Free plan is available with monthly billing only.
- Promo codes do not apply to annual billing. Contact our team if needed.
With monthly billing, your plan renews automatically every month on the same date. With annual billing, it renews automatically at the end of your term, for the same duration. You can change your plan at any time.
The payment is made by credit card at the start of each billing period. With annual billing, the full amount for your term is paid in a single payment at the start of the term. Once the payment is done, you will immediately receive an invoice by email which also serves as a payment confirmation. If a problem occurs with your payment, you will automatically receive an email notification.
To see our plans and estimate your cost based on your number of contacts:
- Log into your account.
You can also look at our plans on our website here.
- Click on the gear icon on the right upper corner.
- Select My plan in the menu.
At the top of the page, the Active plan box shows your current plan and plateau, the progress of your current period (start and end dates), your number of contacts compared to your plateau, and the date and price of your next renewal. A View invoices link also gives you access to your invoices.
With annual billing, the box also shows the total amount for your term (for example, $253,80 $ / 1 year) and a switch to turn automatic renewal on or off.
- Select the billing period you want at the top of the page: Monthly, Annual or 2 years. The prices shown adjust based on your choice.
Review the available plans. Your number of contacts is shown at the top of the page. In each plan, you’ll find your current contact plateau, the plan price and the features included. In Annual or 2 years mode, a drop-down list lets you choose a different plateau. The regular price then appears crossed out, followed by the equivalent monthly price after the discount and the amount saved per month.
In the plan grid, your current plan is marked Your current plan.
The final price, including taxes and any additional discounts, is shown at the confirmation step, before payment.
Is it possible to use Cyberimpact for Free ?
Yes, it is possible to use Cyberimpact for free. If you have 250 contacts or less, you can opt for the Free plan. You can keep this plan as long as you do not exceed the number of 250 contacts per month. It is also possible to have a paid plan, then go back to the Free plan. With annual billing, switching back to the Free plan can only take effect at the end of your term. The Free plan allows you to send an unlimited number of emails to your 250 contacts, but some features such as the marketing automation and customer support are not available. However, when you open your account, you have a limited trial period for certain features (30-days of micro surveys and customer support).
Where can I see my plan details, my invoices and the number of contacts for my current period?
To view these information, login into your account and go to Dashboard.
On the right of your screen, click View my plan button.
You will then see the My plan panel, which shows your current plan, your number of subscribers, the contacts that will be removed at the end of the cycle, your current plateau, the dates of your current cycle and the features included in your plan.
Follow these hyperlinks to learn how to:
- Get more details about your plan
- Follow your number of subscribers
- View the fluctuation in my numbers of contacts during my last billing periods and my invoice
How to get more details about your plan
In My plan section, you will find your current plan type, your current contact plateau (the maximum number of contacts you can have in your account before you exceed your limit of contacts for the current billing period), your delivery speed and other features included or not in your plan. Click the button Switch plan to see the other plans available, their prices and change your plan.
How to follow your number of subscribers
To see the details on the number of contacts, click on Details.
On the Billing history page, you will see the total number of subscribers counted during your period (number of subscribers present at the beginning of the period + additions), the number of subscribers removed during the period and the estimated number of subscribers remaining at the beginning of the next period. You will also see information from previous periods.
How to view the fluctuation in my numbers of contacts during my last billing periods and my invoice
To see your previous periods history with the fluctuation of your number of contacts and your invoices, go to:
The Dashboard, in My plan section and click on Details.
View the fluctuation history of your contacts for each period and to view the invoices, click on the invoice number in the upper right corner of the period.
To only see and dowload previous invoices:
- Click on the gear icon, on the upper right corner and select Invoices.
- You can also click View invoices in the Active plan box on the Plans page.
What happens with my billing if I add or delete contacts?
With monthly billing, the price of your plan adjusts automatically each month based on your number of subscribers. With annual billing, your plateau stays fixed for your entire term, unless you exceed it.
You will find below a description of what happens when you add or remove contacts during a billing period.
Increase in contacts
If the number of contacts you’re adding exceeds the current maximum number of contacts allowed in your contact plateau, your plan will automatically adjust and you will be invoiced for the difference between your old level and the new one.
What happens when you exceed your contact plateau when importing new contacts
During the importation process, if the number of contacts added exceed your current plateau of contacts, the system will notify you and will ask you if you accept the new fees for the next contact plateau to complete the importation. If you refuse, the importation will be canceled. If you accept, the importation will be completed and you will be billed immediately for the difference between the previous contact plateau and the new one.
Exceeding your plateau with annual billing
If your number of contacts exceeds the plateau you chose, your account automatically moves up to the next plateau for the rest of your term. This change is permanent until renewal: you can’t raise your plateau for just one month.
The amount to pay is prorated based on the months remaining in your term (the current month is always included), using the prices and discount that apply to your plan. The end date of your term does not change. When you import contacts, the amount shown in the confirmation message takes this calculation into account.
To avoid surprises, you receive an alert by email and in the application when you reach 95% of your plateau.
Deleted contacts
When a contact is removed from your subscribers list (for example, a deleted email address, an unsubscribed email address or incorrect addresses from a mailing), it will be removed from your number of contacts at your next billing period.
Monthly billing example:
For example, your current period started on October 5th and your contact plateau allows you to have up to 1,500 contacts. You had during your current period a total of 1,342 contacts in your account. On October 28th, you delete 500 contacts. Your total of contacts will remains at 1,342 contacts until November 5th and you won’t be able to add more than 158 contacts without exceeding your current plateau of contacts. If there’s no change, on November 5th, when the system will verify your current number of contacts, it will count 842 contacts and you will be charged for the contact plateau up to 1,000 contacts.
With annual billing, removed contacts are also excluded from your count at the start of the next cycle. Cleaning up your contacts regularly therefore helps you stay under your plateau. However, removing contacts does not lower the plateau you chose or the amount paid for your term.
Is it possible to change my plan?
Yes! You can change your plan anytime. With annual billing, you can move up to a higher plan or plateau at any time: the difference is prorated based on the months remaining. A change to a lower plan can be scheduled, but it only takes effect when your term renews. How to change your plan >
How payment works
With monthly billing, your subscription renews automatically every month based on the number of unique contacts in your account, and payment is charged to your credit card at each renewal. With annual billing, the full amount is charged in a single payment at the start of the term, then at each renewal. Upgrades during the term are billed when they happen. Payment is made by credit card at the time of monthly renewal. We accept Visa, Mastercard, Amex, prepaid credit cards and Visa debit cards. Upon payment, you will receive your invoice by email which also serves as payment confirmation.
Annual billing renewal and cancellation
Your plan renews automatically at the end of the term, for the same duration and on your last active plan. A reminder is sent to you by email 30, 15 and 5 days before the renewal date. It shows the plan, plateau and price that will apply.
You can turn off automatic renewal at any time using the switch in the Active plan box. Your account stays active until the end of your term, then automatically switches to monthly billing based on your number of contacts at that time.
