Our plans - Cyberimpact

Our plans
Last update: March 27, 2020, 7:09 AM

How our plans work

Your monthly fees will be determined on two factors: the plan chosen (Free, Basic, Plus or Pro) along with your number of subscribers (number of unique contacts) in your account at your billing period renewal.

Your plan choice will depend on the features you need, your prefered delivery speed and the technical support you’re comfortable with.

You can send unlimited emails to your contacts with any of our plans.

You will always be invoiced based on your unique contacts. There’s no restriction in the number of groups you can create, allowing you to segment your contacts freely and efficiently. Even if an email address is associated with more than one group, it still counts as a unique contact and will be counted once.

The contacts that are already classified as Unsubscribed or Incorrect addresses at the beginning of a period do not count in your billing. You are only billed based on your number of subscribed contacts.

With the Free plan, there is a limit of 250 contacts.

For Basic, Plus and Pro plans, there’s no limit to the number of contacts. However, the prices for these plans will vary, according to your contact plateau.  For example, the monthly price for the Basic plan when you have 0 to 500 contacts is $16.99 + applicable taxes. For the same package, from 501 to 1,000 contacts, the monthly price is $25 + applicable taxes.

What is a contact plateau?

Each plan has several contact plateau, with different prices for each of them, except for the free plan that has only one: 0 to 250 contacts. It is indeed not possible to have more than 250 contacts with the Free plan. For the other plans (Basic, Plus and Pro), the first contact plateau is 0 to 500 contacts, followed by 501 to 1,000 contacts, etc... The price of each plateau varies according to the plan. For example, for the plateau 0 to 500 contacts, the price of the Basic plan is $16.99, the price of the Plus plan is $30.00 and the price of the Pro plan is $40.00. Visit our Pricing page on our website to look at our prices. Simply select in the drop-down list the contact plateau matching your number of contacts.

Your plan will be renewed automatically each month on the same date (for example, the same day and time as your first invoice). It is possible to change your plan at any time.

The payment is made by credit card at the start of each billing period. Once the payment is done, you will immediately receive an invoice by email which also serves as a payment confirmation. If a problem occurs with your payment, you will automatically receive an email notification.

To see our plans and estimate your cost based on your number of contacts:

  1. Log into your account.

    You can also look at our plans on our website here.
     
  2. Click on the gear icon on the right upper corner.
     
  3. Select “My plan” in the menu.



    You will find your current number of contacts at the top of the page.



    Under each plan, you will find details about your current contact plateau, its price and the features included.



    Your current plan is indicated by a check mark ath the bottom of the price table.



    If discounts are applicable for the current period, the price after discount and its details are also indicated at the bottom of the table.

Is it possible to use Cyberimpact for Free ?

Yes, it is possible to use Cyberimpact for free. If you have 250 contacts or less, you can opt for the Free plan. You can keep this plan as long as you do not exceed the number of 250 contacts per month. It is also possible to have a paid plan, then go back to the Free plan. The Free plan allows you to send an unlimited number of emails to your 250 contacts, but some features such as the marketing automation and customer support are not available. However, when you open your account, you have a limited trial period for certain features (30-days of marketing automation and micro surveys and 60-days of customer support).

Where can I see my plan details, my invoices and the number of contacts for my current period?

To view these information, login into your account and go to “Dashboard”.

On the right of your screen, you will find the “My account” section. Below, you will find the “Number of contacts” section.  If you don’t see these sections, click on the “My plan” tab available on the right of your screen from your Dashboard.

Follow these hyperlinks to learn how to:

How to get more details about your plan

In the “My account” section,  you will find your current plan type, your current contact plateau (the maximum number of contacts you can have in your account before you exceed your limit of contacts for the current billing period), your monthly fees, your delivery speed and other features included or not in your plan. Click the button "Switch plan" or "Upgrade my plan" to see the other packages available, their prices and change your plan.

How to follow your number of subscribers

In the “Number of contacts” section, you will find the total of contacts tied to your account for the current period (subscribed contacts at the beginning of the period + the added contacts), the number of subscribers removed during your period and an estimate of contacts for your upcoming billing period.

Subscribers who have been unsubscribed, deleted or detected as an incorrect address during a period will count in the total of contacts billed until the end of this period. They are removed from your billing only at the start of the next billing period.

What is considered a subscriber?

Subscribers are the list of all the active contacts in your account. The total number of subscribers consists only of unique contacts (one contact = one email address). There are no duplicates in this number. They can be associated with more than one group or no group at all. To view the list of these addresses, go to the “Contacts” menu and select the “Subscribed” tab.

How to view the fluctuation in my numbers of contacts during my last billing periods and my invoice

To see your previous periods history with the fluctuation of your number of contacts and your invoices, go to:

  • The “Dashboard” menu, in the “Number of contacts” section and click on “Previous periods”.

To only see and dowload previous invoices: 

  • Click on the gear icon, on the upper right corner and select “Invoices”.

What happens with my billing if I add or delete contacts?

Each month, your plan price will automatically be adjusted depending on the number of contacts in your account.  You will find below a description of what happens when you add or remove contacts during a billing period.

Increase in contacts

If the number of contacts you’re adding exceeds the current maximum number of contacts allowed in your contact plateau, your plan will automatically adjust and you will be invoiced for the difference between your old level and the new one.

For example: if you go from the level of contacts up to 7,500 contacts to the level up to 10,000 contacts with the Basic plan, you will be charged $10 + applicable taxes ($85 - $75) for the difference between the two plateau prices.

What happens when you exceed your contact plateau when importing new contacts

During the importation process, if the number of contacts added exceed your current plateau of contacts, the system will notify you and will ask you if you accept the new fees for the next contact plateau to complete the importation.  If you refuse, the importation will be canceled.  If you accept, the importation will be completed and you will be billed immediately for the difference between the previous contact plateau and the new one.

Deleted contacts

When a contact is removed from your subscribers list (for example, a deleted email address, an unsubscribed email address or incorrect addresses from a mailing), it will be removed from your number of contacts at your next billing period.

For example, your current period started on October 5th and your contact plateau allows you to have up to 1,500 contacts.  You had during your current period a total of  1,342 contacts in your account.  On October 28th, you delete 500 contacts. Your total of contacts will remains at 1,342 contacts until November 5th and you won’t be able to add more than 158 contacts without exceeding your current plateau of contacts. If there’s no change, on November 5th, when the system will verify your current number of contacts, it will count 842 contacts and you will be charged for the contact plateau up to 1,000 contacts.

View and restore deleted contacts

During the current period, the deleted contacts can be found in the “Contacts” section, under the “Deleted” tab.  If you deleted your contact by accident, during the current period, you can reactivate the email address and the address will be moved back to your subscribed contacts.  To do so, click on the action menu at the right of your contact’s email address and select “Restore”.  After your current period is complete (the date and time are shown on the Deleted Contacts page), the remaining contacts in this section will be permanently deleted.

Is it possible to change my plan?

Yes! You can change your plan anytime.  Click here to know how to change your plan.

How payment works

Your subscription will automatically renew every month based on the number of unique contacts (subscribers) in your account. Payment is made by credit card at the time of monthly renewal. We accept Visa, Mastercard, Amex, prepaid credit cards and Visa debit cards. Upon payment, you will receive your invoice by email which also serves as payment confirmation.

Problem with a payment

An email notification will be sent to you by email if a payment fails. You won't be able to send emails until payment is completed. Cyberimpact will not allow an invoice to remain unpaid for more than 28 days, otherwise the account will be closed for non-payment. A notice will be automatically sent to you by email every 7 days as long as the outstanding invoice is considered unpaid. Don't hesitate to contact us, if need be.

How to stop your monthly fees and go back to the free plan

Click here to know how to stop the monthly fees

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