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SMTP error codes: what they mean
When an SMTP send fails, an error code is returned by the server to indicate the nature of the problem. This article explains what the most common error codes mean and how to respond in each case. What it's used for Understanding error codes allows you to: Quickly identify the cause of a sending issue Take the right action based on the type of error Distinguish a temporary error from a permanent one How it works SMTP error codes follow a standard structure. The first digit indicates...
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Why was my email rejected?
When an email is refused by the SMTP service, it means the message was not accepted by the server and was not forwarded for delivery. This article presents the most common causes and the actions to take to resolve the issue. What it's used for Identifying the reason for a refusal allows you to: Quickly correct the problem and resend the message Prevent the same situation from happening again Understand which error code corresponds to which cause Common causes of a...
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Why is an email in "Deferred" status?
The Deferred status indicates that a delivery attempt for the email failed temporarily. The message has not been permanently refused — the system can make new attempts. This article explains what this status means and what you can do. What it's used for Understanding the Deferred status allows you to: Know whether any action is required on your part Distinguish a temporary issue from a permanent one Anticipate whether the message is likely to be delivered How it works When a message...
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What is the difference between a soft bounce and a hard bounce?
When an email cannot be delivered after several attempts, a bounce is generated. There are two types: soft bounce and hard bounce. This article explains the difference between the two and what you can do in each case. Hover over the Soft bounce or Hard bounce status label in the Activity tab to display the reason for the issue directly in the list. Soft bounce A soft bounce means that delivery of the message permanently failed after several attempts, for a reason that was temporary in...
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How to change your SMTP plan
You can change your SMTP plan at any time from the Pricing tab in the SMTP section. This article explains how to proceed and in which situations it is useful to change plans. What it's used for Changing your plan allows you to: Increase your sending capacity if you regularly reach your quota Adapt your volume to your needs, which may vary by season or operations Quickly resume your mailings if your quota is reached mid-period Before you begin Administrator access on your Cyberimpact...
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How does SMTP service billing work?
The Cyberimpact SMTP Relay service is offered as a monthly plan including a set number of emails per billing period. This article explains how to choose the right plan, how billing works, and where to find your billing information. What it's used for Understanding billing allows you to: Choose the plan suited to your sending volume Anticipate your monthly costs Know when and how to adjust your plan if your needs change Available plans Monthly volume Price 1,000...
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What file types can I send as an attachment?
The Cyberimpact SMTP Relay accepts attachments in most common formats. This article presents the allowed file types and the rules to follow for your attachments to be processed correctly. What it's used for Knowing the accepted formats allows you to: Avoid having your messages refused due to an unauthorized attachment Quickly verify whether a file type is supported before including it in a mailing Important rules The total size of the message, attachments included, must not exceed 20...
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How to cancel the SMTP relay service
If you no longer need the SMTP Relay service, you can request cancellation at any time. This article explains how to proceed and what happens to your data and configuration. What it's used for Understanding the effects of cancellation allows you to: Know what happens to your configured SMTP domains and users Know whether you will be able to reactivate the service later Anticipate the impact on your ongoing mailings How to request cancellation Only account administrators can request...
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What is the difference between Cyberimpact email marketing and the SMTP relay?
Cyberimpact offers two distinct services for sending emails: email marketing and the SMTP Relay. This article explains the difference between the two and helps you choose the service best suited to your needs. At a glance Email marketing SMTP Relay What type of send? Mass campaigns, newsletters Automated transactional emails Who triggers the send? You, manually or via automation Your application or software Contact...
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How to reset an SMTP password
If you have lost your SMTP password or want to change it for security reasons, you need to reset it from your Cyberimpact account. This article explains how to proceed and what you need to do afterward. What it's used for Resetting your SMTP password allows you to: Regain access to your service if you have lost your password Secure your access if you believe your credentials have been compromised Update your connection settings in your applications Before you begin Administrator...