Tips and tricks
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How to erase the information saved in a field for several contacts
Here's how to erase the information saved in a field for multiple contacts simultaneously: Prepare the list of email addresses containing information you’d like to erase in an Excel or CSV file. If these…
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Export contacts from your email software
How to export your contacts from: Gmail Yahoo mail Outlook Apple mail If you use Outlook, Gmail, Yahoo Mail or any other external service to read and write your emails and want to import the contacts…
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How to import your contacts from MailChimp
To transfer your contacts from MailChimp to your account, you'll first need to export your lists to a CSV file. You'll be able to use this file to import them into your account. Here is the procedure…
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Frequent problems while importing and invalid lines
If you have invalid lines during your import, click on the number on the right of "Invalid lines" in the importation report to export them in a Excel file. The Excel report includes the number of the…
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Tips to resolve common problems in Excel related to import
In this article: Convert data separated by commas or semi colons Transpose data in Excel Split names in Excel Standardize first and last names of your members Use the "Search and Replace" function to…
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Problems with displaying accents while importing your contacts.
You just imported a list of contacts and, to your horror, you notice that the accents have been replaced by special or accentuated characters? No need to worry, there can be two simple causes to this:…
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Incorrect addresses and technical problems
Learn more about hard and soft bounces and we handle them.
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Create a group based on a statistic
How to create a group based on a statistic: Use the button "Add to a group" from the list of contacts of a statistic Use the button "Add to a group based on a statistic" from the full statistics of your…