Special hours on December 6th, 2024: Our Customer Success Team will be out of the office on December 6th, between noon and 6 PM (EST). During our absence, don't hesitate to leave us your questions via the chat bubble or consult our FAQs.
Close

How to erase the information saved in a field for several contacts

Last update:

Here's how to erase the information saved in a field for multiple contacts simultaneously:

  1. Prepare the list of email addresses containing information you’d like to erase in an Excel or CSV file.

    If these are all contacts in a group or all of the subscribers in your account, you can export them and use this file. Learn how >
     
  2. In your file, insert the following variable in the column beside each email address: __EMPTY__
     
  3. Then go to your account to import the file. Link the column where you inserted the variable __EMPTY__ with the field to be removed. Remember to answer Yes to the question about updating existing contacts. Learn how to import a contact list >
     
  4. Check the import report to ensure that you don’t have any invalid lines, then go to your contacts to double check the results.
Top