How to reset an SMTP password

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If you have lost your SMTP password or want to change it for security reasons, you need to reset it from your Cyberimpact account. This article explains how to proceed and what you need to do afterward.

What it's used for

Resetting your SMTP password allows you to:

Before you begin

Step by step

  1. Log in to your Cyberimpact account and access the SMTP section via the main navigation menu.
  2. Click the Domains tab and open the page of the domain associated with the relevant SMTP user.
  3. Locate the SMTP user in the Users section and click ⋯ to the right of their name.
  4. Select Modify from the action menu.
  5. Click Reset in the Modify SMTP user window.
  6. Copy the new password.
  7. Click Save — a Password change confirmation window appears with the newly generated password. If you did not copy it in the previous step, copy the new password now.
  8. Click Save and close to confirm.
    From this moment, the old password stops working immediately in all your applications.
  9. Update the SMTP configuration in all applications that use this user with the new password.

Tips and tricks

Why can't the old password be recovered?
For security reasons, SMTP passwords are never stored in plain text. It is therefore impossible to display them after creation. The only option is to reset them.

Multiple applications using the same SMTP user?
If several of your applications use the same SMTP user, you will need to update the password in each one after the reset. This is a good reason to create a separate SMTP user per application — that way, a reset only affects one tool at a time.

Not sure which applications are affected?
Check the Last connection field in the user list — it shows the last time the user successfully authenticated. This can help you identify which applications are using this access.

 

See also:

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