Connect Reservit to your Cyberimpact account

Reservit is a comprehensive hotel management solution that allows you to centralize all your property's information. The integration between Reservit and Cyberimpact simplifies your daily operations while strengthening customer loyalty. Optimize their experience by sending personalized communications and promotions for your properties (hotels, campsites, cottages, etc.).

 

Before you start

What you need to know beforehand:

• Plan required : To use the integration, you must have a PRO plan with Cyberimpact, as a minimum of 21 custom fields are required for information synchronization.
• Contract required : A contract with Reservit must be signed in advance, and an annual fee of $200 must be paid to Reservit for the file deposit activation.
• To activate file deposits, you need to contact the Reservit team by sending an email to marketing@reservit.ca.

How it works

The connection between Cyberimpact and Reservit enables daily synchronization of data from the last 24 hours. Every time a new reservation (for accommodation and/or activities, RSL) is made in Reservit, or an existing reservation is modified or canceled, the relevant information (name, first name, email, etc.) is automatically added or updated in your Cyberimpact account.

This synchronization ensures consistency between your two tools and allows you to effectively target your marketing campaigns.

Initial synchronization

Upon the first activation, Reservit sends an initial file containing all upcoming reservations. From then on, only reservations created, modified, or canceled after that date will be sent to Cyberimpact. Reservations prior to activation are not included and must be manually imported using an initialization file.

Automatic updates

The synchronization of your reservation data with Cyberimpact occurs daily between 5 a.m. and 7 a.m. New reservations, as well as modifications made to existing reservations within the last 24 hours, are imported into your Cyberimpact account.

Consent for synchronized contacts

When a client makes a reservation on Reservit, they implicitly consent to receive communications. A tacit consent is recorded with the source "API - Active Client ", valid for 24 months.

However, if the contact already has express consent recorded by Cyberimpact (for example, a subscription via a form with double opt-in, a click on a consent link, etc.), that consent will be retained. The tacit consent from the reservation will not replace the previous express consent.

• The consent date corresponds to the date we received the reservation.
• The proof of consent is the "bkgnum," which is the unique reservation identifier.

 

 

List of information imported with your contacts

Integration with Reservit allows you to obtain this information about your contacts: 

Contact details	Description	Field type
Email	Email address of the person or account owner.	Regular field
First name	First name of person or account owner.	Regular field
Last name	Last name of person or account owner.	Regular field
Gender	Gender of person or account owner.	Regular field
Date of birth	Date of birth of person or account owner.	Regular field
Country	Country	Regular field
Postal code	Postal code	Regular field
Reservit.Customer.id	Reservit Customer ID	Custom integer field
Reservit.Customer.Phone	Phone number	Custom text field
Reservit.Customer.Phone2	Secondary/cell phone number	Custom text field
Reservit.LastReservation.HotelId	Establishment number	Custom integer field
Reservit.LastReservation.FromDate	Reservation check-in date	Custom date field
Reservit.LastReservation.ToDate	Reservation check-out date	Custom date field
Reservit.LastReservation.ReservationNumber	Reservation number	Custom text field
Reservit.LastReservation.CategoryName	Name of the reserved room category	Custom text field
Reservit.LastReservation.TypeName	Name of the reserved room type	Custom text field
Reservit.LastReservation.PersonCount	Number of people (adults and children)	Custom integer field
Reservit.LastReservation.Status	Reservation status	Custom text field
Reservit.LastReservation.Price	Total reservation amount	Custom decimal field
Reservit.LastReservationRSL.ReservationNumber	Reservation number (Spa, Restaurant, Activities…)	Custom text field
Reservit.LastReservationRSL.OrderNumber	Order number (Spa, Restaurant, Activities…)	Custom text field
Reservit.LastReservationRSL.Status	Reservation status (Spa, Restaurant, Activities…)	Custom text field
Reservit.LastReservationRSL.Activity	Name of the reserved activity type (Spa, Restaurant, Activities…)	Custom text field
Reservit.LastReservationRSL.Date	Activity date (Spa, Restaurant, Activities…)	Custom date field
Reservit.LastReservationRSL.Duration	Duration of the reservation (Spa, Restaurant, Activities…)	Custom integer field
Reservit.LastReservationRSL.Price	Total reservation amount (Spa, Restaurant, Activities…)	Custom decimal field
Reservit.LastReservationRSL.PrestationName	Service name (Spa, Restaurant, Activities…)	Custom text field
Reservit.LastReservationRSL.PersonCount	Total number of people (Spa, Restaurant, Activities…)	Custom integer field

 

How to connect your account

To connect your Reservit account to your Cyberimpact account:

1. Contact Reservit at the following email address marketing@reservit.ca to sign the contract and activate the file deposit.
2. Once this has been completed, Reservit will send us a confirmation.
3. Our team will confirm once the configuration is complete.

Next steps

From the contacts and information imported through this connection, you can: 

• Send personalized promotions with ease. How to
• Automatically send welcome emails to new subscribers. How to
• Segment your contacts to send them better targeted emails based on your customer information
  (interests, age, region, etc.). How to segment your contacts | How to create dynamic lists
• Automatically send an email before or after the end of their membership. How to
• Wish your contacts a happy birthday. How to

See also: 

• Create your first template
• Send personalized emails with your contacts' data