Common issues

  • How to import your contacts from MailChimp

    To transfer your contacts from MailChimp to your account, you'll first need to export your lists to a CSV file. You'll be able to use this file to import them into your account. Here is the procedure…

  • Frequent problems while importing and invalid lines

    If you have invalid lines during your import, click on the number on the right of "Invalid lines" in the importation report to export them in a Excel file. The Excel report includes the number of the…

  • Problems with displaying accents while importing your contacts.

    You just imported a list of contacts and, to your horror, you notice that the accents have been replaced by special or accentuated characters? No need to worry, there can be two simple causes to this:…

  • Problems with Outlook and very long emails

    Outlook 2007 and 2010 generate different problems with emails that are very long, regardless of their source code. Many are documented on the Internet, but few have clear solutions. For example: Some…

  • Problems with the confirm consent links

    You tested your template and your confirm consent links are not working. Why? First, verify if your email is a test from the "test mailing" tool or if it is a "real mailing" To differentiate a "test mailing"…

  • Tips to resolve common problems in Excel related to import

    In this article: Convert data separated by commas or semi colons Transpose data in Excel Split names in Excel Standardize first and last names of your members Use the "Search and Replace" function to…

  • Mobile-friendly templates

    In this article : Which templates are compatible on mobile Technologies involved Mobile preview My phone doesn't show my email in it's mobile version! According to Litmus, more than 40% of emails are…

  • Correct formatting problems on a text

    Sometimes it can be difficult to apply the desired formatting to text. For example: If the text has been copied and pasted from an external software (i.e., Microsoft Word) If multiple styles have been…

  • Export contacts from your email software

    How to export your contacts from: Gmail Yahoo mail Outlook Apple mail If you use Outlook, Gmail, Yahoo Mail or any other external service to read and write your emails and want to import the contacts…

  • Pdf problem in Gmail on IE9

    A known issue occurs in Gmail on Internet Explorer 9 when a reader clicks on a link to a pdf file. A new tab opens and the document appears to be downloaded, but is not displayed.   This problem is by…